Support typically responds in 24-48 hours. Many questions or issues can be solved much quicker in our various help documents. Please take a moment to review the appropriate document before reaching out:
SHIPPING DELAYS DUE TO COVID-19:
Orders are delayed 1-2 weeks in the US and 2-4 weeks Internationally. If you need further assistance, contact support to inquire further or cancel. NOTE: Support cannot make your order arrive faster; delays are entirely out of our control and a byproduct of multiple companies being overloaded in hard-times.
FANS, PLEASE READ:
We are merchandise support and are unable to assist with any requests pertaining to games, social, or fan-related inquiries.
However, you can send fan-mail to:
Keplerians Official Store
13500 Pearl Rd. STE 139-102
Cleveland, OH 44136
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